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FAQ

Frequently Asked Questions

     How long warranty on your products?

     Can you guarantee your products?

     What is your minimum order?

     What is your payment term?

     Do you offer samples?

     How long lead time do you need for an order?

     How about the shipment?

     Do you have OEM & ODM services?

     How can I log in the part of “Find a Dealer or Distributor?”

Q: How long warranty on your products?    Top

A: We offer a three-year warranty because we are confident that our products will perform flawlessly for many years beyond that. We warrant our products against evident defects in material and workmanship for a period of three years from the date of original purchase for use. This warranty does not cover electrical or mechanical damage resulting from misuse or abuse, lack of reasonable care, damage due to force damage or natural forces, or inadequate repairs performed by unauthorized service centers.

Q: Can you guarantee your products?    Top

A: We guarantee that in case of quality discrepancy in your order, claim should be filed by the Buyers within 7 days after the arrival of the goods at port of destination, It is understood that we shall not be liable for any discrepancy of the goods shipped due to causes for which the Insurance Company, Shipping Company, other transportation, organization or Post Office are liable.

Q: What is your minimum order?    Top

A: Our minimum order is 100pcs per shipment. 2-4 models assorted is allowed.

Q: What is your payment term?    Top

A: We accept T/T and L/C.
T/T: 30% payment in advance, the balance should be paid off within 7 days after your inspection.
L/C: By confirmed, irrevocable L/C at sight in favor of NAPHON MUSIC CO., LTD., opened by your National Bank.

Q: Do you offer samples?    Top

A: Yes, we offer samples to our customers in most occasions, with cost of samples and postage to be taken care of by the customer. Sample can be sent to you by freight collect within 3 days on receipt of your sample payment. The price of sample will be the same as our export price.

Q: How long lead time do you need for an order?    Top

A: Generally speaking, it is around 10-15 days since the day you place the order with us and issue the down payment to our bank account. Your order is not a mass-produced item already sitting in the warehouse. It will be carefully fabricated to your order, and you need to allow time for this to be done. All of the components we use are hand-selected by our engineering team to make sure that everything works in harmony to give you the best possible sound with the reliability you expect.

Q: How about the shipment?    Top

A: We have obtained the Import & Export right and had several experienced staff to operate the procedure of export, making sure the products under your order will be safely and completely shipped.

Q: Do you have OEM & ODM services?    Top

A: Welcome OEM & ODM project. We support OEM & ODM orders for our entire range of products. We also design and manufacture new products according to exact customers’ requirements.

Q: How can I log in the part of “Find a Dealer or Distributor”?    Top

A: We are establishing dealers and distributors across the world, please contact us for the password if you’d like to find a local dealer or distributor.


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